Business Theme: Innovative & Disruptive Growth Path | Nextgen Planning for Future Growth Agenda

ORGANIZATIONAL RESILIENCE FOR THE NEXT GENERATION ENTERPRISE + Executive Coaching Bonus

                                                                                            40 Corporate Education Credits

Many organizations have great vision and strategy. It comes from their leadership. They understand it. They think about it. But, there’s a missing linkage between that vision, that strategy, that direction, and the actual activities that are going on in an organization.

The strategy model includes the vision, mission, goals, policies and commitments the enterprise develops, commonly classified under business intent or motivation. Capabilities and competencies describe the boundaries of primary business functions and thus, are intimately connected to the pieces of the organization that perform those functions, as well as resources and skills that generate competitive advantage in support of the business strategy. Business components facilitate the analysis of operations, including the way capabilities participate in building tangible outcomes that are used in support of the revenue model, or value propositions in the case of government or non-profit organizations.

Setting Up the Scene

Organizational Resilience Business Architecture - End-To-End Core Processes & The 5 Pillar Management Model

Creating a culture of innovation

Building the Intelligent Business Platforms of Tomorrow

Lean Management Enterprise Compendium

How to focus your strategy work on what really matters

Why Good Strategies Fail

Go Deep

A Blueprint for The Next Generation Organization

A primer in resilience: Maximizing value beyond earnings

Operational Excellence: The New Lever for Profitability and Competitive Advantage

Creating high performance innovation team at scale

Disruptive Innovations

Evolution of Sales Operations Planning

Strategic PMOs Play a Vital Role in Driving Business Outcomes

Fundamentals of Enterprise Risk Management

Industrial of the Future

Introducing the next generation operating model

Leading Apple with Steve Jobs

Organization Agility and organization design

The key to growth in the digital age

Connecting Organizational and Financial Performance

Performance Management in the Innovation Age

Cracking the Organization Code for Growth

The Dynamics of Strategy

powering strategic initiatives in the PMO

Talent strategies for innovation

The Future of Strategy Work

The innovation commitment

Dig Deeper

Maximize Speed and Impact with Benefits-Based M&A

Disruptors at the Gate

Disruptive Innovations

From tech to Deep Tech

Delivering on Strategy

Global Strategy - Creating and Sustaining Advantage across Borders

Logistics Management and Strategy, Competing through the supply chain

Artificial Intelligence Discussion Paper

Oracle Cloud Briefing Paper

Impact of Technology and Industry Insights

Strategic Performance Business Dynamics

Strategic Architecture and Business Performance

Technology at Work

Unlocking Value Perspectives

Leveraging Artificial Intelligence and Unstructured Metrics

Advanced Energy Storage Technologies

Digital innovation in Asia: What the world can learn

Retail and Consumer Journal

Realizing the value of your merger with the right operating model

Strategic Supply Chain Management

Strategic Marketing Process-

Perspectives on Business Process Improvement

Harnessing a customer first approach in a changing world

Unlocking UK Productivity

Putting the Consumer at the heart of Business

Business Theme: Innovative & Disruptive Growth Path | Nextgen Planning for Future Growth Agenda

DIGITAL DISRUPTION THROUGH BUSINESS TRANSFORMATION + Executive Coaching Bonus

                                                                         40 Corporate Education Credits

Rapid expansion in global connectivity is the current trend. Most dramatically, the world economy is transforming into a digital economy with a proliferation of cloud computing, big data and analytics, mobility and broadband connectivity, e-commerce, social media and the use of smart sensors and the Internet of Things. Currently strategic technologies that can significantly affect the corporate market the next years, are formed under the influence of four convergent forces -social networks, mobile devices, cloud computing, and data analytics. These forces are innovative and revolutionary in themselves, but in combination, they radically transform business and society, destroying old business models and creating new leaders. Intersection of these powers built a foundation for digital transformation platforms.

Companies must ensure that they have a portfolio of products at different stages in their lifecycles so that they maintain a constant income stream.

Fast changing digital technologies are disrupting and changing business, product life cycles are becoming shorter and putting pressure on companies to bring a new product to market quick still cheaper and better this new technological wave warrant companies to put product innovation and development at the forefront. Data has become vital for business leaders across every industry; they are looking for a digital model to increase the efficiency and effectiveness of product lifecycle. These new trends in digital technology are shaping future of product lifecycle, Big data, Internet of things, cognitive and text analytics has come forward to the new edge of digital enabled innovation over the past few years.

Setting Up the Scene

DISRUPTING DIGITAL - STRATEGIC TRANSFORMATION PRIORITIES

Business Ecosystems for Digital Age

Business transformation through technology

Companies must use new sources and types of data to rethink the way they track and personalize their services

Data and Society: AI in Context

Digital Transformation and Customer Experience

Digital Vortex 2019

Disruption and Digital Transformation

Leading Through Digital Disruption

Global Digital Outlook Study

In disruptive times the power comes from people

The cornerstones of large-scale technology transformation

The how of transformation

Unlocking digital competition

Go Deep

The future of customer service is Digital

IT industry outlook 2019

Designing digital business models

Digital Disruption

Digital matching firm’s new definition sharing economy space

Disruptive Innovations

Global data management report 2019

Future Disruptive Technology

Framing reinvention: What disruptive change means for business society and you

Global Trends for Leaders

How to Transform your business: A strategic roadmap

The digital universe in 2020

Artificial Intelligence Discussion

Moving digital transformation forward

Digital Business Processes and models

Succeeding in the age of digital transformation

The Five New Industry Realities

The future of skills employment in 2030

Transformation with a capital T

Why your next transformation should be all in.

Dig Deeper

Digital Disruption

Boosting Digital Transformation

Connecting physical and digital worlds to power the industrial IoT

Digital Transformation - An IT PRO’s Guide

Digital Transformation Trends in IT Services

Digital transformation: Improving the odds of success

Disruptive Innovations

Dual Transformation

Future Opportunities – Future Shocks

Strategic principles for competing in the digital age

The Age of Analytics

Intelligent Process Automation and the Emergence of Digital Automation Platforms

Impact of Technology and Industry Insights

Strategic Considerations for Evaluating EPM

The numbers behind successful transformations

Unlocking Value Perspectives

5G unlocks a world of opportunities

Accenture Capital Markets Technology 2022

Digital Transformation: Chemistry and Advanced Materials Industry

Bank of the Future

Beyond Fintech: A Pragmatic Assessment of Disruptive Potential in Financial Services

Blockchain technology as a platform for digitization

Digital Use Case Map for Consumer Products

Discover Key Trends and Insights on Disruptive Technologies

Prepare for the disruptive changes and develop disruptions through your own business transformation to meet the ever-changing market needs and customer preferences.

•        Enhance your understanding of the market-driven forces of digital disruption, to build competitive advantage and compete with disruptors

•        Consider a framework to design a digital transformation strategy that meets customer needs, creates new value for your customers, and generates new revenues streams

•        Explore opportunities to modernize your technology, and optimize processes, and workforce for increased effectiveness

•        Learn proven techniques to lead digital transformation

The following competencies are covered, plus models, tools and hands on practice to drive your organization’s performance and success:

Operating in a disruptive environment

•        Develop an actionable exploration agenda for disruptive transformation

•        Develop the ability to assess the uncertainty, ambiguity, and challenges

•        Learn how to visualize and frame business implications and opportunities stemming from digital disruption

•        Framing the digital disruption challenge and how “digital” changes the customer experience

•        Creating value by seeing what’s next

•        Redesigning your customer experience by creating connected experiences

•        Defining your organization’s digital capabilities - your digital identity and your digital vision

•        Creating a digital communication plan and managing a high-performing team during digital transformation

•        Mapping Value and Assessing New Business Ideas

The role of innovation and opportunity recognition.

Enhance your potential to innovate, from new products to new business models, aimed at creating market value and enhancing performance.

Strengthen your persuasion and idea pitching skills on value propositions and business models that support growth.

The following competencies are covered, plus models, tools and hands on practice to drive your organization’s performance and success:

•        Learning about corporate innovation in various business contexts

•        Learn how to apply entrepreneurial methods and tools to mapping value, assessing new business ideas and testing hypotheses to reduce the risk of failure

•        Learn how to assess and provide evidence that your business ideas are viable and feasible to gain buy-in from stakeholders

Artificial Intelligence and Machine Learning | Adoption and Disruption

Learn about emerging tech trends in Artificial Intelligence and Machine Learning and their dynamics.

The following competencies are covered, plus models, tools and hands on practice to drive your organization’s performance and success:

•        Converging technologies and the rise of the fourth industrial revolution

•        Emerging AI technologies and Big data analytics, quality assurance and security

•        Deterministic technologies versus probabilistic technologies

•        Machine learning (supervised/unsupervised)

•        Deep learning and Natural language processing

Business Theme: Innovative & Disruptive GrowthPath | Nextgen Planning for Future Growth Agenda

ATEGIES - Framework and Key Success Factors

INNOVATION and WINNING STRATEGIES - Framework and Key Success Factors + Executive Coaching Bonus

40 Corporate Education Credits

Navigating today’s business environment requires an appreciation for how innovation comes about, and how an organization’s culture might be developed to support such activities.

This Learning Pathway gives you a better toolbox for new solutions and business model innovation. It equips you with skills to think more creatively and apply your ideas more effectively moving beyond standard business models      

• Unleash the innovative leader you can be and drive the right strategies to stay ahead in a fast-changing market.
• Identify and overcome the challenges that companies face when trying to innovate

• Plan strategically to make sure your best ideas are implemented successfully

• Adopt new strategic approaches to company direction and decision-making in order to build successful business models which exploit new opportunities
• Develop robust but flexible plans for strategic execution.

As any other strategy, the planning process of your innovation strategy starts with defining your objectives: What do you want to achieve with innovation?

Setting Up the Scene

Innovation and Strategy Management Framework

Building winning culture

Developing a Culture for Innovation

Favorite Innovations 2018

Innovation Performance Management

Leading Innovation

Making Strategy Work

Exploring Corporate Strategy

SME strategies for success 

Starbucks Growth Trajectory Case

The eight essentials of innovation

Unleashing the power of innovation

Wharton on innovation

Go Deep

Management of Organizational Innovation

Innovation and Business growth

Creating a culture of Innovation

Leadership for Innovation

Linking loyalty with growth

Strategy Under Stress

How to manage innovation as a Business

Service Innovation: Managing Innovation from Idea Generation to Innovative Offer

Mastering the Management System

Strategic Innovation

Strategy redefined

Strategy Magazine: We Must Do Better

What it takes to win with customer experience.pdf strategies fail report.pdf

Dig Deeper

Competitive Advantage Achievement through

Innovation and Knowledge

Can Synergy in Innovation Systems Be Measured?

Preparing for Continuous Innovation

Organizational practices required for innovation: a study in an information technology company

What does Innovation mean - a term without a clear definition?

Imaginatique: Innovation Management

How to implement open innovation

Leadership and Innovation: Relating to Circumstances and Change

Technology and Innovation Report 2018

Global Innovation Index 2019

Unlocking Value Perspectives

Is China Catching Up to the United States in Innovation?

Accelerating sustainable energy innovation 2018

Business Strategy and Innovation Framework

From Innovation to Implementation

How to spread tech innovation across America?

Innovation and the Development Agenda

Innovation 2020

The New Imperative for Creating and Profiting from Technology

A new Manifesto

The Impact of Innovation on the Firm Performance and Corporate Social Responsibility of Vietnamese Manufacturing Firms

Business Theme: Innovative & Disruptive Growth Path | Nextgen Planning for Future Growth Agenda

MARKETING STRATEGIES AND TACTICS RE-IMAGINED + Executive Coaching Bonus

24 Corporate Education Credits

Digital transformation and the impact on companies

• Develop a framework for designing, implementing, and managing a strategic digital roadmap that meets both your customers’ expectations and your organization’s growth objectives.
• Review how companies use different strategies to reach target audiences and learn how to incorporate them creatively in your own organization.
• Determine KPIs to be applied to your digital plans.

Services Marketing Communication

Marketing Skills

Basics of Visual Merchandising & Store Design

Advanced Visual Merchandising & Store Design

Advertisement Management

Developing a Service Model

Basics of Services Market, Consumer & Products

Marketing Mix

Focus Groups

Consumer Behavior

Digital Marketing

Category Management

Franchise Management

Introduction to Retail Management

Sales Skills & Techniques

Maximizing Customer Relationship

Managing a Sales Team with Success

Client Relationship Management

Brand Leadership

Market Segmentation

Brand Management

Porters Model of Competition

Business 2 Business Marketing

Public Relations

Social Media Advertising

Product Management

Corporate Social Responsibility

SWOT Analysis

PEST Analysis

BCG Matrix

Competitor Analysis

The following competencies are covered, plus models, tools and hands on practice to drive your organization’s performance and success:

• Mastering what matters now
• Knowing when and how to reinvent yourself
• Mapping your market and exploiting the power of your core business
• Customer personas and journeys
• Consumer behaviour changes
• Digital display and social media advertising
• Storytelling for brands in a digital world
• Social media strategies and Influencer marketing
• Search engine optimization (SEO) and search engine marketing (SEM)
• Crisis communications and preparation

Building a creative thinking mindset and applying tools to marketing challenges, how to re-imagine the target audience and effect a re-positioning in the market.

• Uncover strategies that set a brand apart.
• Apply your new creative thinking skills to a specific marketing challenge.
• Discovering new methods of identifying and getting to know a target audience
• Rethinking how to develop and present underlying positioning strategies
• Optimizing new ideas and gaining buy-in from stakeholders

Design Thinking in Creating Better Customer and Employee Experiences

Design thinking as a powerful new problem-solving approach for delivering a unique customer and employee experience. 

• Combine design-thinking processes with analytical tools for building design thinking into your organization and changing the culture
• Improve collaboration across functions, working better across departments

The following competencies are covered, plus models, tools and hands on practice to drive your organization’s performance and success:

• A four-step design thinking process: learn, design, test, model
• Methods and techniques for user-centered research
• Journey mapping to align priorities needs
• Overcoming organizational barriers to adopting design thinking

Strategic Sales Management

Building a highly effective sales organization.

Boost your sales team’s success and rev-up your organization's revenue.

• Review approaches and methods proven in many industries to effectively coach, train, and to consistently attain high performance from your sales team.
• Learn techniques to drive your own professional growth and career development
• Explore techniques for more effective communicating, coaching, and training on important sales management issues
• The traits of high performing sales managers
• Applying coaching methods for training new and experienced sales people

Business Theme: Innovative & Disruptive Growth Path | Nextgen Planning for Future Growth Agenda

THE BUSINESS INTELLIGENCE CYCLE - FROM DATA TO DECISIONS + Executive Coaching Bonus

40 Corporate Education Credits

Smart decision making is based on data combined with analytics to improve decision-making.

With the vast growth in data, enterprises must act to make the most of the vast data landscape-to thoughtfully apply multiple technologies, carefully select key data for specific investigations, and innovatively tailor large integrated datasets to support specific queries and analyses. All these actions will flow from a data value chain-a framework to manage data holistically from capture to decision making and to support a variety of stakeholders and their technologies.

In the past few decades, technological advancements related to sensors, data transmission, warehousing, and analytics have been profound. Modern products and services can produce various kinds of data from themselves and their surroundings, which through the IIoT pipeline end up as meaningful information for the use of decision support in near real-time.

Setting Up the Scene

The Business Intelligence Cycle - From Data to Decisions

Accelerating AI impact by taming the data beast

The Focused Company

Decision Insights:  5 steps for Great decisions  

 Go Deep

UAE views on Big Data

2019 Thales Data Threat Report

MAG From Data to Decisions Guideline

A Journey from Big Data to Smart Data

Big Data and Advanced Analytics

Two Harnessing Big Data into Better Decisions

Data Models and Decisions

Evolution of Sales Operations Planning

Global Data Management Report

From Business Intelligence to Big Data Analytics

Guide to Business Modelling, Second Edition

Improving Organizational Performance Through Pervasive Business Intelligence

Making Decisions with Data

Making data analytics work for you instead of the other way around

Master Data Management Extracting Value From your most important asset

MGI The Age of Analytics

Understanding Corporate Value

Unlocking the Value of Data and Analytics

Dig Deeper

Machine Learning

A data mining-based system supporting tactical decisions

Big Data Quality from Content to Context

Data Analysis Techniques in the Companies

Data for All: A Systems Approach to Accelerate the Path from Data to Insight

Enterprise Master Data Architecture

Becoming an Analytics driven Organization

Best Practices for Scaling the Next-Generation Enterprise Data Warehouse

From individual decisions from experience to behavioral game theory

From Data to Decisions: A Value Chain for Big Data

Learning to Simulate Others Decisions

Loss Models: From Data to Decisions

Machine Learning: From Data to Decisions

Machine Learning

Digital Quantification: Making Data‐Driven Decisions

Bridging the gap between human and artificial intelligence

The ROI of Data Governance

Using Statistical Data to Make Decisions

WRAPS – How to make better decisions

Unlocking Value Perspectives

From Data to Decisions in Healthcare

Big Data, Financial Performance, And Budget Decisions

Big Data in Logistics

Better data, better decisions: increasing the impact of biodiversity information

From Big Data to Precision Medicine

AI Best Practices

Smart Cities, Big Data and Smart Decision-making

Telecom customer churn prediction

Corporate Governance and Technology

Alternative Supply Chain Data to Improve Transparency and Decisions

Business Theme: Organizational DNA Agenda

MANAGE GROUP DYNAMICS | MOVE YOUR TEAM'S PERFORMANCE TO THE NEXT LEVEL

 16 Corporate Education Credits

Facilitate meetings with confidence and professionalism

Learn how to lead a group through the facilitation process – gather information, clarify and present ideas, and gain consensus from participants taking ownership of the outcomes.

The following competencies are covered, plus models, tools and hands on practice to drive your organization’s performance and success:

Understanding team dynamics

• The Modern Organization – Hierarchy vs. Circle and the Tuckman’s Team Development Model
• Strategies to handle controversial issues in a neutral and professional way
• Ensure balanced participation from group members
• Switch between a neutral facilitator and an engaged participant, as appropriate

The Facilitation Cycle

• Identify the stages of the Facilitation Cycle and ways to help teams through each stage
• The facilitator’s role - key qualities that make a great facilitator
• Generate and organize content
• Use divergent thinking and convergent thinking to aid decisions and gaining consensus easier and more productive
• Explore the importance of listening for common ground in facilitation and team communications
• Learn what to do when a group gets stuck and how to prevent them from losing momentum

Improve team productivity and alignment towards corporate vision and goals

Learn how to identify team strengths and troublespots in an effective way to maximize productivity.

How to better support and value others’ contributions toward team goals

Analyze key issues of performance and behaviour, and coach team members using a disciplined approach that builds on shared understanding and consensus.

• Use the feedback model to give feedback in a constructive and motivating way
• Develop common vision, goals, and action steps to improve performance
• Plan, prepare, deliver and evaluate a coaching session

The following competencies are covered, plus models, tools and hands on practice to drive your organization’s performance and success:

Manage team performance and behavioural issues more effectively

• Agreeing on key areas, targets, performance standards and performance criteria
• Communicating the performance gap between actual and desired standard of performance -
• Developing strategies for improving performance

Identify the skills and behaviours that make a winning team

• Analyzing conflicts and tensions within the team
• Strategies for improving team relationships

Building a Winning Team

• Team-building activities - the benefits of delegation for team building
• Developing your action plan for building your own team

Business Theme: Smart Workplace Agenda

Creativity and Innovation at Work + Executive Coaching Bonus

24 Corporate Education Credits

You will learn techniques to help you nurture a culture of innovation within a team or organization, by maximizing the talent and creativity of those around you.

• Supercharge your creative thinking skills
• Boost the chances of making your innovations stick
• Learn how to foster innovation in others
• Drive innovation and develop winning strategies for your organization.

Review frameworks that market-leading companies use to build innovation into their business approach.

• Design innovative, go-to-market strategies that reshape markets, deliver greater value to customers at a lower cost, redefine channels and fuel growth
• Identify and exploit new markets
• Apply creative strategies to market your business offerings

Managing Successful Innovations

5 Ways to Unleash the Productivity and Innovation Within

The Innovator’s Guide to Modern Note Taking

Creative Thinking

Brainstorming Skills     

Proactive Thinking       

Problem Solving

Memory Skills     

Learning to Learn

Read Smarter - Consuming Information Effectively

Hotel Reception & Reservation Assistant Skills

Fitness Training 

Introduction to Interior Designing   

Telesales Skills

The following competencies are covered, plus models, tools and hands on practice to drive your organization’s performance and success:

• Driving innovation across the organization | Fostering innovative strategies, eliminating obstacles, and managing risk
• Bringing diverse talent together to spark new ideas
• Devising optimal metrics and setting the right expectations on which to be measured

Build your own creative environment to increase motivation, job satisfaction and engagement.

• The importance of creativity and innovation in organizations
• Elements that foster an innovative and creative work environment
• Implement creative ideas

Understanding Creativity

Creativity as the engine of innovation, for delivering improved services and products and maintain sustainable competitive advantage.

• Creativity and Innovation at Work - creative approach and opportunities
• Elements that support a creative work environment - Eliminating obstacles to creativity
• Integrating creativity into the strategic plan 
• Problem-Solving Processes and Creative Techniques
• Tools and techniques for making Ideas Tangible – Persuading others to adopt your creative ideas

The following competencies are covered, plus models, tools and hands on practice to drive your organization’s performance and success:

• Fostering a culture that values, nurtures, and rewards creative solutions
• Implementing a methodology that overcomes barriers to innovative thinking
• Generating and enhancing new ideas, strategies, and techniques
• Reframing problems, making new connections, and challenging assumptions

Approach organizational challenges with greater confidence, and achieve better results.

Build a competitive advantage by fostering a creative culture for facilitating innovation, and driving change within the organization that sparks inspiration, collaboration, and innovation.

Solve business problems and make better decisions by incorporating creative thinking into day-to-day processes to produce innovative solutions and strategies.

Driving Innovation: Enhance Performance and Advance Growth Goals

• Seizing the opportunity to enhance performance and advance growth goals, while maintaining an awareness of emerging opportunities
• Gaining others’ support for ideas, proposals and solutions, and getting others to take action to advance work objectives
• Create a learning environment by promoting training and professional development, along with the transfer of knowledge, skills and abilities in the workplace
• Apply a logical step-by-step process to mitigate risks

Business Theme: Smart Workplace Agenda

PERSONAL EFFECTIVENESS AND GROWTH + Executive Coaching Bonus

28 Corporate Education Credits 

• 30 Minutes to Brainstorm Great Ideas
• An inspiring research study analysing 30 global companies with 120 brainstorm cards
• 101 Activities for Teaching Creativity and Problem Solving
• Art of Basic Leadership Skills
• Art of Original Thinking
• Emotional Intelligence      
• Delegation Skills
• Assertiveness Skills - Basics          
• Listening Skills
• Persuasion Skills - Basics  
• Negotiation Skills - Basics 
• Self-Motivation        
• Personal SWOT Analysis    
• Building Self Confidence    
• Personal Goal Setting         
• Time Management  
• Positive Attitude     
• Building Resilience 
• Stress Management
• Managing Success & Failures             
• Business Writing Skills
• Writing Proposals  
• Mastering the Art of Technical Writing
• Presentation Skills 
• Meeting Skills          
• Student to Professional     
• Personal Branding & Image Building     
• Resume Writing Skills
• Job Search Strategies         
• Facing Interview for Success         
• Basics of English Speaking at Workplace           
• Corporate Etiquette
• Making Small Talk 
• Entrepreneurial Skills       
• Business Networking         
• Transitioning from Individual Contributor to Manager
• Sales Skills & Techniques
•  

Thinking Ahead: Exercising Judgement in Making Smart Decisions

The following competencies are covered, plus models, tools and hands on practice to drive your organization’s performance and success:

Strategic Thinking

• Creating opportunities and choosing options in realizing the best possible future via a smooth operation of the organization and the full involvement of all its people
• Align day-to-day activities with the higher goals and vision of the project, department, or organization as a whole
• Gaining a working understanding of strategy and tactics
• Visual thinking tools to help you ask the right questions
• Assessing your organization’s culture to support your intention to think more strategically
• Balancing expectations while thinking and acting strategically
• Strategic Operational Framework | How operations are connected to strategy; how individuals are part of the operations
• How organizational knowledge and action learning are used as techniques increasing involvement
• Explore additional issues, ideas or techniques. What will you do next?

Analytical and Creative Thinking | Research, Analysis and Evaluation

• Thought Awareness, Rational and Positive Thinking
• Employing a logical reasoning process for discovering new opportunities and solutions for problems by looking beyond current practices and using creative thinking
• Mastering critical thinking and problem-solving skills
• Critical thinking helps you improve thought processes, ask the right questions, challenge assumptions and fuse varying viewpoints
• Critical thinking and problem-solving: the key to effective decision making Improve key critical thinking skills, and avoid common decision-making mistakes
• The problem-solving process – various models | The 3 C’s: context, credibility and consistency
• Obstacles and counterproductive approaches
• Applying a problem-solving model to a workplace scenario
• Understanding and applying evaluation methodologies
• Analyze context and information to clearly understand and identify a problem
• Work through the critical thinking process to build, analyze and evaluate varying viewpoints

Decision Making | Problem Solving

• Making and taking responsibility for, and demonstrating commitment to appropriate decisions in a timely manner.
• Ensuring that decisions are made based on policies, rules and organizational directives and solving the emerging problems
• Apply problem solving steps and tools to identify appropriate solutions using specific approaches
• Select the best technique for making decisions
• Criteria, goals and vision-based decision-making
• Decision-making application to a workplace scenario

Personal Effectiveness and Growth

The following competencies are covered, plus models, tools and hands on practice to drive your organization’s performance and success:

Self Confidence

Believe in your capability to select an effective approach to accomplish a task or activity in challenging circumstances

Emotional Intelligence

Enhance your ability to bring out the best in oneself and others by perceiving, assessing and positively influencing one’s own and other people’s emotions

Presenting & Public Speaking

Improve your ability for presenting before an audience, and imparting knowledge and key information

Time and Workload Management

• Identify and overcome obstacles to successful time management
• Create scheduling strategies to improve effectiveness across multiple priorities, projects and deadlines
• Understanding the difference between excellence and perfection
• Learning to delegate
• Getting Organized and Planning for Results
• Prioritizing with a Time Matrix
• Planning for the unexpected
• Overcoming Procrastination

Getting organized and staying organized

Learn techniques to Maximize Your Productivity.

Learn to how to streamline daily tasks, and organize effectively.

• Setting S.M.A.R.T. goals
• Effective delegation
• Creating an action plan for getting organized and staying organized

Make more informed day-to-day decisions about managing your sleep, your nutrition, your exercise, and other aspects of your routine that impact the quality of your work, your memory, and much more.

Strategies to Achieve Better Productivity and Wellbeing

The following competencies are covered, plus models, tools and hands on practice to drive your organization’s performance and success:

• Stress, Health and Time Management
• Understanding Stress triggers
• Recognize your stress triggers and how to manage them
• Develop proactive responses to stressful situations

Exploring the emotional Intelligence Quotient | Self-awareness, Personality, Motivation and Values

The following competencies are covered, plus models, tools and hands on practice to drive your organization’s performance and success:

Bringing Out the Best in Yourself and Others

• Emotional Intelligence Overview | Aspects and domains of Emotional Intelligence
• Enhance your emotional intelligence and increase personal effectiveness
• Enhance your ability to perceive, assess and positively influence one’s own and other people’s emotions
• Have better social awareness
• Better understand your motivations, values, personality and potential
• Better understand and interpret behavioural competencies in the workplace
• Be better equipped to give constructive feedback to others
• Develop skills for self-awareness | Better understand your own motivations and needs
• Get better able to regulate emotional responses
• Develop your social skills
• Habits of emotionally intelligent people
• Expectancy theory
• Human need—Maslow
• Motivators
• Personality models
• Emotional impulse control
• How personality affects behavior and relationships
• Our in-built guidance system—values
• Personal Development | Changing ourselves

Understand the importance of self-awareness and encourage feedback from others

• Self-awareness—Johari Window
• Thinking and feeling
• Insights into behavior
• Needs oriented behavior
• Learned behavior / conditioning
• Bilateral brain theory
• Locus of control
• Stages of life

Skills to Increase Self-Awareness

• Overcoming negative self-talk
• Traits that perpetuate anxiety
• Maslow diagnostic: “My Needs” level

Skills to Improve Motivation

• Intrinsic and extrinsic motivation
• Staying motivated and Motivating others
• Goals Skills to Improve Self-Regulation

Improving Social Awareness

• Personality types
• Group dynamics
• Verifying perceptions
• Increasing Empathy

Improving Social Skills

• Listening
• Questioning
• Non-verbal communication

The positive impact of self confidence in your business effectiveness and personal life

Use questioning, listening and feedback skills to change negative thought patterns and communicate in an assertive manner:

• Confident behaviour patterns
• Identifying limiting beliefs
• Empowerment: challenging our fears
• Asserting yourself
• Living up to your values

Become an Effective Negotiator

Develop effective strategies, communication techniques, tactics and counter-measures for effective negotiation.

• Constructive negotiation - Develop the emotional and logical components of a win-win negotiator

• Use communication skills critical to successful negotiating
• Handle conflict situations as they arise during negotiation events

The following competencies are covered, plus models, tools and hands on practice to drive your organization’s performance and success:

Negotiation Process

• Preparation and planning the negotiation - Approach to negotiation
• Discussing the problem and proposing solutions
• Strategy and Tactics | Hard and soft strategies and tactics / Counter strategies and tactics
• Negotiating a compromise and finalizing an agreement      

Communication Skills Essential to Effective Negotiating

• Questioning and Active listening
• Perception checks and Assertive communication
• Initiating proposals
• Interrupting and differing

Conflict Management

Methods of managing conflict and key action steps in conflict resolution

Become a Better Communicator | Business Writing and Skills for Effective Presentations

Be more confident about your writing and communicate more effectively.

Learn how to organize your thoughts, use appropriate wording, target your communication, and write more professionally.

• Ensure you have included the right amount of information
• Construct paragraphs and sentences for maximum readability
• Communicate your ideas with confidence and authority.

The following competencies are covered, plus models, tools and hands on practice to drive your organization’s performance and success:

Overcome the anxiety of Presenting on Stage

• The use of body language
• Maintaining eye contact
• The power of voice projection, tone, intonation, and pacing
• Appropriate use of humour

Delivery Styles

• Use of visual aids to support your presentation and captivate your audience        
• Handling questions and answers
• Rehearsal techniques
• How to keep your audience’s attention

Business Theme: Smart Workplace Agenda

SKILLS FOR A POSITIVE WORK ENVIRONMENT + Executive Coaching Bonus

24 Corporate Education Credits

•           Building Influence    

•           Supervisory Skills

•           Coaching and Mentoring Skills        

•           Skills for Hiring & Interviewing Manager  

•           Handling Complaints

•           Questioning Skills     

•           Conflict Management           

•           Anger Management  

•           Train the Trainer      

•           Delegation Skills

•           Seven C's of Effective Communication

•           Berlo's Model of Communication

•           Recruitment Skills     

•           Conducting Interviews

•           Principles of Management

•           Basics of Monetary Economics

•           Functions of Management

•           Designing Feedback

•           Ethical Leadership

•           Communication Barriers

•           Introduction to Counselling & Psychotheraphy

•           Online Recruitment & Selection

•           Knowing Your Employees

•           Process of Employee Selection

•           Work Life Balance

•           Grievance, Discipline and Dismissals

•           Training Needs Analysis

•           Employee Absenteeism Management

•           Human Resource Management

•           Group Discussion Strategies

•           Employee Retention

•           Compensation Management

•           Employee Selection Process

•           Employee Engagement

•           Coaching Skills

•           HR Consulting

•           Managing the Service Environment

Power, Influence and Authority | Using Positive Influencing Skills in the Workplace

• Skills for Managing your Interactions with People
• Techniques to Resolve Conflict and Nurture Productive Relationships to Achieve Personal and Organizational Success

Understanding Culture, Power and Influence

Analyze your work culture, and identify and improve the work climate from defensive to supportive by making choices about reconciling differences.

Handle various types of difficult situations and people using targeted communication skills to work more effectively.

Identify and overcome barriers, and develop strategies to successfully increase your influence in your organization.

The following competencies are covered, plus models, tools and hands on practice to drive your organization’s performance and success:

Power, Influence and Authority

• Understanding your organizational culture
• Understanding your workplace interpersonal climate         
• Positive and negative power

Using your communication style to influence | Choosing where can you have positive influence and making a plan

• Principles of Influence
• Approaches to Influencing
• Barriers to influencing
• Applying the Cohen-Bradford influencing model
• Exploratory language for better outcomes: probing questions, verifying perceptions, exploring options
• Assertive language: influencing difficult situations and people
• The power of positive language
• The power of body language
• The Psychology of Persuasion
• Negotiating for a win-win

Communicating Skills

Increase your success in motivating, delegating, organizing, and solving problems by enhancing your ability to communicate with others.

Appear more confident and assertive and inspire more respect.

Understand your strengths in communication and maximize them to your benefit.

The following competencies are covered, plus models, tools and hands on practice to drive your organization’s performance and success:

Communication Principles & Challenges

• Models of communication
• Factors affecting communication
• Learn to identify and adapt to different communication styles
• Identify your communication strengths and areas of improvement
• Barriers to effective communication
• Communication breakdowns
• Aggressive, passive and assertive
• How to be assertive to get your message across      
• Body Language
• Active Listening and Responding - Clarifying, reflecting, responding
• Using probing questions
• Using Empathy

Applying Communication Skills when Giving Feedback

• Feedback models

• Guidelines for giving and receiving feedback

Active Listening Skills

Listening with the big picture in mind.

Implement more effective active listening patterns.

The following competencies are covered, plus models, tools and hands on practice to drive your organization’s performance and success:

Why effective listening skills are a large part of personal success in the workplace.

• Use active listening skills to achieve personal and organizational success
• Improve working and personal relationships
• Shaping your language so that others know you are listening actively
• Listening patterns, how to establish new habits when listening
• Model proactive listening skills for others to emulate

Achieving success with proactive language and attitudes

• Proactive vs. passive listening
• Developing active listening skills
• Listening to others empathically

Mastering a Critical Conversation

Approach your critical conversations, with confidence, and manage the conversation skillfully.

The following competencies are covered, plus models, tools and hands on practice to drive your organization’s performance and success:

Learn how being assertive, open, honest and fair in your critical conversations can develop alignment and agreement within your organization, by significantly reducing and resolving conflict, and boosting productivity and efficiency.

• Confront challenging issues with confidence and skill. Learn to have open, honest, respectful discussions to resolve tough challenges
• Engage in effective, persuasive conversations
• Learn how to suspend judgement to check for understanding

Preparing and Mastering a Critical Conversation

• Determine your desired outcomes
• Getting into the right mindset to have the conversation without jumping to conclusions and making assumptions   
• How to Turn Critical Conversations into Action and Results

Dealing with Difficult Behaviors

Gain skills to handle difficult people and choose responses that have a high probability of negotiating a win-win solution rather than escalating a difficult situation.

The following competencies are covered, plus models, tools and hands on practice to drive your organization’s performance and success:

Develop analytical skills, specialized communication, confronting skills, interpersonal negotiating, coaching, plus stress and conflict management strategies.

• Deal with conflict - Develop strategies for dealing with unwanted behaviour styles
• Explore the reasons why a person is difficult
• Understand aggressive, assertive, and passive behaviours
• Deal with negative behavior
• Understand the importance of communication when dealing with a difficult person

• Recognizing negativity and turning it around
• Dealing with Conflict - steps to managing interpersonal conflict
• Handling Anger in Ourselves and Others
• Communicating Assertively - Using power and authority in a constructive way
• Distinguishing between aggressiveness and assertiveness

Assertiveness and Conflict Resolution

The following competencies are covered, plus models, tools and hands on practice to drive your organization’s performance and success:

• Recognize the difference between assertive and aggressive behaviour

• Communicate assertively
• Analyze and handle interpersonal conflict more skillfully, one-on-one or in groups
• Establish an individual follow-up plan to solidify communication and management skills

Managing People

• Concepts and functions of managing
• Sharing power and delegating authority

Assertive Skills

• Discerning aggressive, passive, assertive and passive-aggressive behaviours
• Recognizing the rights of employees in the workplace

Communication Skills - Questioning and listening during conflict situations

• Using the proper tone as a means of influencing people
• Verifying perceptions
• Using positive language to express clear ideas and feelings
• Active listening for two-way understanding

Conflict Management

• Identifying sources of conflict
• Layers of conflict
• Methods of managing conflict
• Key action steps for resolving conflict

Communicating Skills for Handling Difficult Situations

• Perception checks – Making sure you understand before you act
• Questioning skills – Getting the right information
• Active listening – Drawing them out without defensiveness
• Offer information to gain information – Gaining trust though disclosure

Coaching a Difficult Employee

• Dealing with repeated unacceptable performance
• How to handle substandard performance and reinforce good performance
• Handling sensitive personal issues

Delegation Skills for Empowering Others and Achieving Results

Use delegation to empower others and grow into your role and responsibilities.

Assume a broader level of responsibility because of your mastery of delegation.

The following competencies are covered, plus models, tools and hands on practice to drive your organization’s performance and success:

Understanding the Delegation Process

• Understand the principles, processes and barriers of delegation

• Identify appropriate delegation opportunities
• Positively engage with and delegate to others
• Maintain control while delegating
• Communication skills and Briefing styles

Goals, Outcomes and Monitoring

• Measuring progress
• Managing problems
• Monitoring systems

Support and Coaching

• Coaching and delegation
• Recognizing success
• Ways to motivate

Business Theme: Sustainable Growth Path Agenda

ACCELERATED PERFORMANCE - LEADING AGILE HR TRANSFORMATION + Executive Coaching Bonus

 40 Corporate Education Credits

Organizations that link employee goals to business priorities, invest in managers’ capabilities, and differentiate rewards for the extremes of performance are 84 percent more likely to have performance-management approaches that their employees perceive and recognize as being fair. Furthermore, these practices are mutually reinforcing: implementing one practice well can have a positive effect on the performance of others, which leads to positive impact on employee and organizational performance, which, in turn, drives organizations to outperform peers.

Setting Up the Scene

The Trademarks of Agile Performance Management

Change Management: 100 Success Secrets

Managing Underperformance

Building winning culture

Changing Behaviors to Drive Growth and Performance

Strategy Under Stress

Making Change Work Part

The digital workplace

Getting personal about change

HR role in managing Change

A Fresh Vision for Human Capital Management

Leadership and behavior: Mastering the mechanics of reason and emotion

Managing the 10 Commandments

Managing Change in the Organization

The link between profits and organization performance

Speak softly make tough decisions

The Pillars of Employee Performance Management and Strategy

The Management Bible

The future of skills employment in 2030

Why agility pays

Work in the Digital Age

Go Deep

A Practical Approach to Performance Interventions and Analysis

Technology at Work

Workplace Transformation in the Digital Age

Operational Data Integration for the Real Time Enterprise

Change Management

Engagement for sustainable organization performance

Closed-Loop Performance Management

Creating high-performance innovation teams at scale

Deloitte Report digital workplace and culture

Designing Next Generation HR

Digital Workplace Maturity Model

Global Business Driven HR Transformation: The Journey Continues

Five Fundamental Observations About Managing Change

Gender and Change in the Organizational Culture

Getting practical about the future of work

Improved Performance. From analytics to action

Improving Organizational Performance Through Pervasive Business Intelligence

In disruptive times the power comes from people

Innovation Performance Management - Processes and Practice

KPI for Performance Management

Strategic Change Delivery

Digital Business Processes and models

Performance Intelligence at Work

Redefining the role of the leader in the reskilling era

The Search for High Performance

The Top Performer

The Agile Manager

The Effective Executive

Total Leadership

Human Capital Transitioning to the Future of Work

Vital Role Culture Commitment

Digital Workplace Evolution

Why performance management a guide for the midsizeanization.pdf

workforce-of-the-future-the-competing-forces-shaping-2030-pwc.pdf

Dig Deeper

4 Approaches to Automating Work Using Cognitive Technologies

Unlock Great Performance

De-risking Business Change

Delivering Through Diversity

Handbook on Continuous Improvement Transformation

How to create an agile organization

Impact Performance Targets Behavior Sales Force

Managing Through Change Rolling Forecasts Player

Managing Change Effectively with ERP the Impact on 5 key business functions

Measurable Performance KPMG

People Analytics

Performance Reporting

Cracking the Organization Code for Growth Final

Simulating Organizational Change

Tech at Work

The five trademarks of agile organizations

Unified Business Performance Management

Unlocking Value Perspectives

Women Matter Taking the Lead for Inclusion

The Key to Growth in The Digital Age

The diversity opportunity for new CEOs

When women lead workplaces should listen

The following competencies are covered, plus models, tools and hands on practice to drive your organization’s performance and success:

·        Conducting Effective Performance Appraisals | Identify and Correct Performance Issues

• Achieving efficient, timely, quality results by directing efforts on expected outcomes.
• Support the organization in meeting its business deliverables.
• Allocating decision-making authority and/or task responsibility to others, as appropriate, in order to maximize the organization’s and individual effectiveness.
• Engaging in continuous learning, adjusting the application of knowledge, skills and abilities while addressing new challenges.

Feel more confident and comfortable in your management role.

• Identify and analyze performance gaps in the workplace
• Analyze the gap to determine causes
• Select and implement solutions to the problem
• Measure the results
• Understand the components of a good appraisal process
• Understand 360-degree feedback processes
• Conduct motivational appraisals and reviews
• Turn potentially difficult situations into positive opportunities

The following competencies are covered, plus models, tools and hands on practice to drive your organization’s performance and success:

• Performance Appraisals Review - Strengths and weaknesses
• The Psychology of Feedback and Appraisals

360° Feedback Processes

• Program design considerations - Strengths and weaknesses
• Ownership and responsibilities

Conducting a Performance Review

• Planning and preparation: setting the scene
• Raising self-awareness around blind spots
• Improvement and action planning

Feedback

• Describing the problem/issue
• Agreeing on the problem
• Gaining reaction
• Seeking and supporting solutions
• Follow-up on performance improvement action plans

Strategies for Leading Successful Change Initiatives

Discover how to successfully launch, lead, and realize value from change initiatives.

Develop a deeper understanding of the links between culture, change management, and innovation.

Maximizing opportunity and realizing value from successful change initiatives

The following competencies are covered, plus models, tools and hands on practice to drive your organization’s performance and success:

• Drive enduring positive change in your organization
• Develop a culture and operational processes that enable innovation 
• Learn how to transition from idea phase to implementation phase
• Risk identification and quantification - Effective strategies for managing and mitigating risk
• Launch your next change initiative with an action plan by leveraging newly gained strategic and tactical insights

Purposeful leadership for driving innovation and change

• Choosing the best strategy and tactics for different types of change
• Cultivating higher performing project teams
• Aligning stakeholders behind your vision for change
• Overcoming resistance to change
• Profiling and identifying change agents to prepare your organization for the challenge of change

Business Theme: Sustainable GrowthPath Agenda

MEGATRENDS - STRATEGIC THINKING FOR COMPETING IN THE DIGITAL ERA + Executive Coaching Bonus

40 Corporate Education Credits

Setting Up the Scene

Effective Implementation of Strategic Initiatives

5 competitive forces shape strategy

10 mega trends that are reshaping the world

Strategic Thinking

Art of Original Thinking

The Megatrends of Tomorrow’s World

Strategic principles for competing in the digital age

Megatrends 2025

Go Deep

Corporate Finance Priorities 2019

Anticipate strategic surprises

The age of perplexity

strategic initiative management

Building resilient operations

Connecting business strategy project management

Creating New Growth Platforms

Global trends to 2035

The secrets to successful strategy execution

How leading CEOs manage their middle tenures

The key to growth in the digital age

Responding to Megatrends 2017

SAP Strategic Enterprise Management

Strategic Architecture and Business Performance

Strategic Thinking: A Nine Step Approach to Strategy and Leadership for Managers and Marketers

The Games of Competitiveness - Dynamics of Strategy Booklet

The Connection between Strategic Analytical and Operational Initiatives

The Role of Analytic Talent

Think Strategic

Dig Deeper

Achieving sustainable competitive advantage with IBM Watson IoT

Investment Themes 2019

Perspectives on the Risks that will Determine your Company’s Future

Post-Merger Integration Dynamic

Anticipating and Driving Industry Futures

Strategic understanding of a complex customer system

The mindsets and practices of excellent CEOs

Using Trends and Scenarios as Tools for Strategy Development

Unlocking Value Perspectives

Chemistry and Advanced Materials Industry

Digital innovation in Asia: What the world can learn final

Insights Sustainable Trade

The following competencies are covered plus models, tools and hands on practice to drive your organization’s performance and success:

•        Learn how to maximize your strategic advantage.

•        Expand your ability to analyze market and cost dynamics.

•        Gain insights that allow you to effectively realign your organization when strategy changes.

Learn what gives winning organizations their edge in terms of competitive strategy and organizational agility.

•        Prepare for strategic challenges and opportunities that leaders face by:

•        Preparing for realignment and strategic change

•        Constructing a competitive business strategy | Analyze your business and organizational models by connecting and aligning organizational elements

•        Analyzing and designing business models

•        Identifying sources of sustainable cost and differentiation advantage

•        Evaluating financial resilience and the different paths to profitability, revenue models and investment strategy

Best practices in strategic planning approaches and key outcomes

• The business strategy continuum – rolling life cycles, iterations and refinements
• Realigning corporate strategies to enable successful strategic execution
• Understanding the strategic execution framework
• Strategic techniques to develop a strong strategic execution capability
• Linking strategic planning to strategic execution
• Development of the strategic execution roadmap
• The role of Strategic Portfolio Project Management (SPPM)
• Managing business change associated with successful strategic execution

Strategic Planning Implementation

Navigate challenges successfully and gain insights into a guided structure for seamless execution and sustainment of organizational, departmental, and project-specific plans.

•        Develop a forward-thinking winning competitive strategy and guided implementation to operationalize strategy and gain the resilience required for sustainability

•        Establish a process to embed your strategy - Create a roadmap for launching strategic plans that meet your organization’s goals

The following competencies are covered plus models, tools and hands on practice to drive your organization’s performance and success:

•        Frameworks that close the gap between the goals of different teams and departments to successfully execute innovation across an organization

•        Developing a strategic plan and change initiative roadmaps for sustained growth

•        Organizational alignment and adoption

Results-Based Management

Learn about the Results-based management (RBM) approach that integrates strategic and operational planning, performance measurement, risk management and cost management.

Learn techniques for executing the processes, that will enhance progress towards performance results in your organizations.

•        Building and sustaining effective management structures (architectures, models and maps), frameworks (performance, risk and cost), accountability instruments (plans, project charters, work breakdown structures and reports) and enablers

•        Developing strategy maps - Aligning strategy maps and delivery chains

•        Developing ambitious aspirations, lagging and leading indicators

•        Setting priorities and targets

•        Managing interventions and delivery plans

•        Monitoring the impacts of strategies and associated objectives, initiatives, projects, activities and their associated indicators and targets

•        Assessing attribution, contribution and plausible associations

•        Understanding and managing effective accountability relationships

The following competencies are covered, plus models, tools and hands on practice to drive your organization’s performance and success:

•        The structure and key management frameworks of a Results-Based Management (RBM) Environment

•        The key accountability instruments that are enabled by these structures and frameworks - Arriving at agreement on the assumptions and expectations

•        The risks and influencing factors that could influence performance

Build your Strategy Map

•        Identifying and selecting your strategic objectives

•        Identifying and selecting the initiatives that will support your strategic objectives

•        Building a balanced performance framework           

•        Balancing Your Sustaining and Change Agendas

•        Setting Realistic and Ambitious Targets

•        Implementing Ambitious Delivery Plans

•        Managing Effective Accountability Relationships - Leveraging key accountability principles and tools

Integrated Risk Management

Understand, communicate and manage risk across the organization allowing more timely, appropriate and effective responses.

Guide strategic and tactical decisions that contribute to the achievement of an organization’s overall objectives.

Assessing risk - Approaches and tools for cause and impact analysis

The following competencies are covered, plus models, tools and hands on practice to drive your organization’s performance and success:

Risk, uncertainty and opportunity

•        An overview of the nature of risk, and setting up an organization-wide approach to deal with it

•        Defining an organization’s risk profile - Culture, change and leadership

•        Approaches to embracing risk and risk tolerance

•        The psychology of risk and its avoidance

o        Perception vs. reality

o        Different types of risk and the methods for dealing with it

Integrated Risk Management (IRM)

•        Overview of major Risk Frameworks

•        Setting up and driving an IRM framework and initiative

•        Integrating IRM into existing governance and decision-making processes

•        Risk and projects

Business Theme: The Enterprise Project Management Agenda

Lean Six Sigma - Fundamentals Training and Templates Kit

28 Corporate Education Credits

Companies can create higher return-on-investment for their Six Sigma® initiatives by taking a process-centric approach. By identifying project value, potential returns and areas with the most impact on quality, firms are sure to create meaningful, positive impact that will take their Six Sigma projects to the next level.

Why is the consideration of business processes so important?

Products and services that create value for a company and its customers consist of a set of activities. These activities are “linked” as part of an interacting set of processes.

This linkage crosses departments and business units until it reaches the final customer. The linkage of activities into processes directly impacts customer satisfaction and costs: poor linkage or poor processes increase cycle time, make products and services more expensive, create defects and ultimately reduce value to both the customer and the producer.

Lean Six Sigma - Fundamentals Training and Templates Kit

Lean Six Sigma Fundamentals

6 Sigma Green Belt

Lean Six Sigma Roadmap

Six Sigma Template Kit

Six Sigma Lean Assessment

The Role of Process Modeling and Management within Six Sigma

Audio: Jack Welch - Winning Six Sigma

Business Theme: The Enterprise Project Management Agenda

PROJECT MANAGEMENT | 60 Video Series

30 Corporate Education Credits

Approach project management from a new perspective using proven project-management techniques.

Getting Started - 60 Video Series

• Welcome
• Using the exercise files
• Defining a project
• Defining project management
• Understanding what it takes to be a project manager
• The five processes of project management
• Traditional vs. agile project management
• Exploring project management software option
• Initiating a project
• Writing a problem statement
• Defining project goals and objectives
• Choosing a strategy
• Gathering requirements
• Understanding deliverables and success criteria
• Identifying assumptions and understanding risks
• Creating a scope statement
• Identifying stakeholders
• Obtaining approval
• Writing a project charter
• Indicators of Successful Salespeople
• Planning a project
• Understanding work breakdown structures
• Building a work breakdown structure
• Defining work packages
• Building a schedule
• Identifying resources
• Building a project budget
• Identifying risks
• Creating a risk management plan
• Setting up a communication plan
• Developing a quality management plan
• Setting up a change management plan
• Estimating
• Creating dependencies between tasks
• Understanding work, duration, and units
• Using milestones
• Making a realistic schedule
• Understanding the critical path
• Understanding the critical chain method
• Shortening a schedule
• Documenting a baseline
• Running a project
• Executing a project
• Understanding team dynamics
• Managing team resources
• Gathering data
• Evaluating progress
• Understanding earned value analysis
• Reporting on progress
• Understanding financial measures
• Communicating effectively
• Running meetings effectively
• Getting a project back on track
• Managing change, risk, and quality
• Closing a project
• Gaining customer acceptance
• Documenting lessons learned
• Preparing a close-out report and archiving
• Closing contracts and accounts and transitioning.
• PMP - Project Management Professional Study Playbook
• PMP - Mock Exam
• PMP - Question Bank
• 10 Minute Guide to Project Management
• Fundamentals of Project Management - James P. Lewis
• Getting Started in Project Management - Wiley
• Harvard Business School - Project Management Manual
• Participating in projects checklist
• Project Management for Dummies 3rd Edition
• The Principles of Project Management by Meri Williams
• WorkSmart - Fundamentals of Project Management - J. Heagney
• Project Management JumpStart

+ Program and Project Management Templates Downloads Area

About the Project Management Agenda

Using the right project tools for the key project management disciplines can go a long way in ensuring your project’s success:

Resource Management

Controlling and prioritising project expenditures on products, services and labor in order to achieve the objectives of the project within the agreed budget.

Stakeholder Management

Identifying project stakeholders and their requirements and managing their communication needs and issues.

Project Team Management

Selecting project team members, clarifying roles, providing feedback and motivating for high performance.

Task Management

Assigning, prioritizing and monitoring project tasks and workflows in order to complete the project on schedule.

Risk Management

Identifying project risks and creating and implementing mitigation strategies in order to minimize the impact on the project.

Issues Management

Identifying issues that impact the project and managing them through to resolution.

Quality Management

Ensuring that project deliverables meet the agreed standards and satisfy stakeholder requirements at each stage of the project.

Project Change Control

Setting a project baseline and identifying, reviewing, approving and monitoring proposed changes to the project scope.

 The best project managers also access helpful project management resources when they need them.

Who uses our project management resources?

Anyone involved in leading, managing, supporting and working on projects, including:

• Project Sponsors
• Project Managers
• Project Team Leaders
• Project Team Members
• Project Analysts
• Project Implementers

Business Theme: The Enterprise Project Management Agenda

Project Management Methodologies, Models, Metrics, KPIs, and Dashboards + Executive Coaching Bonus

 26 Corporate Education Credits

Project Management Methodologies, Models, Metrics, KPIs, and Dashboards

In any area implementation of a project involves engagement of several parties responsible for different stages of the project. Stakeholder involvement, and advancements in visual-based technology, metrics and KPIs (key performance indicators) are key factors in evaluating project performance, including obligations for implementing financial model of the project (ROI, IRR, CBR). It is important to determine the main features of KPIs and metrics in order to focus the project team's efforts on the project's outcome.

Project Management Methodologies, Models, Metrics, KPIs, and Dashboards

• Modern Project Management Successfully Integrating Project Management Knowledge Areas and Processes
• PMBOK - Guide to the Project Management Body of Knowledge
• Project Management Maturity Model - A Proven Path to Project Management Excellence
• Project Management Methodologies
• Project Management Metrics, KPIs, and Dashboards
• Project Management Process Improvement
• Project Methodology - 11 Steps of Project Automation
• Strategic Planning for Project Management Using A Project Management Maturity Model
• Sun Tzu and the Project Battleground - Creating Project Strategy from the Art of War

• The Complete Project Management Methodology and Toolkit

+ Program and Project Management Templates Downloads Area

About the Project Management Agenda

Using the right project tools for the key project management disciplines can go a long way in ensuring your project’s success:

Resource Management

Controlling and prioritising project expenditures on products, services and labor in order to achieve the objectives of the project within the agreed budget.

Stakeholder Management

Identifying project stakeholders and their requirements and managing their communication needs and issues.

Project Team Management

Selecting project team members, clarifying roles, providing feedback and motivating for high performance.

Task Management

Assigning, prioritizing and monitoring project tasks and workflows in order to complete the project on schedule.

Risk Management

Identifying project risks and creating and implementing mitigation strategies in order to minimize the impact on the project.

Issues Management

Identifying issues that impact the project and managing them through to resolution.

Quality Management

Ensuring that project deliverables meet the agreed standards and satisfy stakeholder requirements at each stage of the project.

Project Change Control

Setting a project baseline and identifying, reviewing, approving and monitoring proposed changes to the project scope.

 The best project managers also access helpful project management resources when they need them.

Who uses our project management resources?

Anyone involved in leading, managing, supporting and working on projects, including:

• Project Sponsors
• Project Managers
• Project Team Leaders
• Project Team Members
• Project Analysts
• Project Implementers

Business Theme: The Enterprise Project Management Agenda

Project Management ROI - Accounting, Budgeting, Tracking and Reporting Costs and Profitability + Executive Coaching Bonus

 26 Corporate Education Credits

Project Management ROI - Accounting, Budgeting, Tracking and Reporting Costs and Profitability

Resources to help leverage the tools of accounting and finance to maximize the quality of project outcomes.

Today's project managers need to understand finance and accounting concepts in order to make both informed decisions and a greater contribution to their organization strategic goals.

Accounting, Budgeting, Tracking and Reporting are key elements in maximizing the profitability and ROI of any project.

Gain focus on sound financial practices that will improve the ROI of your project.

Gain insights on different areas of accounting and financial expertise, such as cost accounting and budgeting.

Project Management ROI - Accounting, Budgeting, Tracking and Reporting Costs and Profitability

• Project Financing Sustainable Solutions
• Project Management - The High Cost of Low Performance
• Project Management Accounting

• Project Management ROI - A Step-by-Step Guide

+ Program and Project Management Templates Downloads Area

About the Project Management Agenda

Using the right project tools for the key project management disciplines can go a long way in ensuring your project’s success:

Resource Management

Controlling and prioritizing project expenditures on products, services and labor in order to achieve the objectives of the project within the agreed budget.

Stakeholder Management

Identifying project stakeholders and their requirements and managing their communication needs and issues.

Project Team Management

Selecting project team members, clarifying roles, providing feedback and motivating for high performance.

Task Management

Assigning, prioritizing and monitoring project tasks and workflows in order to complete the project on schedule.

Risk Management

Identifying project risks and creating and implementing mitigation strategies in order to minimize the impact on the project.

Issues Management

Identifying issues that impact the project and managing them through to resolution.

Quality Management

Ensuring that project deliverables meet the agreed standards and satisfy stakeholder requirements at each stage of the project.

Project Change Control

Setting a project baseline and identifying, reviewing, approving and monitoring proposed changes to the project scope.

 The best project managers also access helpful project management resources when they need them.

Who uses our project management resources?

Anyone involved in leading, managing, supporting and working on projects, including:

• Project Sponsors
• Project Managers
• Project Team Leaders
• Project Team Members
• Project Analysts
• Project Implementers

Business Theme: The Enterprise Project Management Agenda

Project Planning, Execution, Control and Risk Management Guidelines

+ Executive Coaching Bonus

 28 Corporate Education Credits

Project Planning, Execution, Control and Risk Management Guidelines

Following the approval of project plans and the allocation of the resources necessary for executing the tasks, the Execution and Control phase - usually the longest phase in the project management life cycle- is where the project team build and produce the deliverables required.

Project Planning, Execution, Control and Risk Management Guidelines

• Project Execution and Control
• Project Management - A Systems Approach to Planning, Scheduling, and Controlling
• Project Management - Best Practices in Workflow
• Project Planning and Control
• Project procurement lifecycle
• Project Risk Management Guidelines
• Project Risk Analysis Guide
• Elevating Project Risk

+ Program and Project Management Templates Downloads Area

Managing Project Risks

Every project has risks that threaten to cause project failure. Risk analysis can take many forms.

• What is the probability of the risk event occurring?
• What would be the impact on the project if the risk event were to occur?
• What steps can be taken to minimize the impact of the risk event if it did happen?

The Risk Register is a log of all identified risks. It shows the probability and impact of the risks to the project, mitigation strategy, and when the risk is estimated to occur. The document was developed in the Planning phase, and keep updated throughout the Execution and Control phase with the risks identified during the execution of project activities.

Best practices to identify risks, conduct a risk analysis, formulate and evaluate risk responses, and monitor risk occurrences.

• Analyze and prioritize risks - The importance of including risk management in project planning and execution
• Facilitate team discussions to identify project risks
• Monitor risk events

About the Project Management Agenda

Using the right project tools for the key project management disciplines can go a long way in ensuring your project’s success:

Resource Management

Controlling and prioritizing project expenditures on products, services and labor in order to achieve the objectives of the project within the agreed budget.

Stakeholder Management

Identifying project stakeholders and their requirements and managing their communication needs and issues.

Project Team Management

Selecting project team members, clarifying roles, providing feedback and motivating for high performance.

Task Management

Assigning, prioritizing and monitoring project tasks and workflows in order to complete the project on schedule.

Risk Management

Identifying project risks and creating and implementing mitigation strategies in order to minimize the impact on the project.

Issues Management

Identifying issues that impact the project and managing them through to resolution.

Quality Management

Ensuring that project deliverables meet the agreed standards and satisfy stakeholder requirements at each stage of the project.

Project Change Control

Setting a project baseline and identifying, reviewing, approving and monitoring proposed changes to the project scope.

 The best project managers also access helpful project management resources when they need them.

Who uses our project management resources?

Anyone involved in leading, managing, supporting and working on projects, including:

• Project Sponsors
• Project Managers
• Project Team Leaders
• Project Team Members
• Project Analysts
• Project Implementers

Business Theme: The Enterprise Project Management Agenda

SIX SIGMA APPLICATIONS + Executive Coaching Bonus

28 Corporate Education Credits

Introduction to Six Sigma Applications

Enhance your understanding of statistical concepts and tools.

Gain insights into how statistical concepts can be used to improve business processes.

Understand the four step six sigma problem solving process (Measure, Analyze, Improve and Control).

The following competencies are covered, plus models, tools and hands on practice to drive your organization’s performance and success:

• Red Bead Experiment
• Introduction to Probability Distributions
• Common Probability Distributions and Their Uses
• Correlation Analysis
• Central Limit Theorem
• Process Capability Analysis
• Multi-Vari Analysis
• Sample Size Considerations
• Confidence Intervals
• Control Charts
• Hypothesis Testing
• Analysis of Variance | ANOVA
• Contingency Tables
• Design of Experiments (DOE)

Red Bead Experiment

• Have an understanding of the difference between random variation and a statistically significant event.
• Understand the difference between attempting to manage an outcome (Y) as opposed to managing upstream effects (x’s).
• Understand how the concept of statistical significance can be used to improve business processes.

Introduction to Probability Distributions

• Have a broad understanding of what probability distributions are and why they are important.
• Understand the role that probability distributions play in determining whether an event is a random occurrence or significantly different.
• Understand the common measures used to characterize a population central tendency and dispersion.
• Understand the concept of Shift & Drift.

Common Probability Distributions and their Uses

• Have a broad understanding of how probability distributions are used in improvement projects.
• Review the origin and use of common probability distributions.

Correlation Analysis

• Understand how correlation can be used to demonstrate a relationship between two factors.
• Know how to perform a correlation analysis and calculate the coefficient of linear correlation (r).
• Understand how a correlation analysis can be used in an improvement project.

Central Limit Theorem

• Understand the concept of the Central Limit Theorem.
• Understand the application of the Central Limit Theorem to increase the accuracy of measurements.

Process Capability Analysis

• Understand the role that process capability analysis plays in the successful completion of an improvement project.
• Know how to perform a process capability analysis.

Multi-Vari Analysis

• Understand how to use multi-vari charts in completing an improvement project.
• Know how to properly gather data to construct multi-vari charts.
• Know how to construct a multi-vari chart.
• Know how to interpret a multi-vari chart.

Sample Size Considerations

• Understand the critical role having the right sample size has on an analysis or study.
• Know how to determine the correct sample size for a specific study.
• Understand the limitations of different data types on sample size.

Confidence Intervals

• Understand the concept of the confidence interval and how it impacts an analysis or study.
• Know how to determine the confidence interval for a specific point value.
• Know how to use the confidence interval to test future point values for significant change.

Control Charts

• Understand how to select the correct control chart for an application.
• Know how to fill out and maintain a control chart.
• Know how to interpret a control chart to determine the occurrence of “special causes” of variation.

Hypothesis Testing

• Understand the role that hypothesis testing plays in an improvement project.
• Know how to perform a two-sample hypothesis test.
• Know how to perform a hypothesis test to compare a sample statistic to a target value.
• Know how to interpret a hypothesis test.

Analysis of Variance | ANOVA

• Understand the role that ANOVA plays in problem solving tools & methodology.
• Understand the fundamental assumptions of ANOVA.
• Know how to perform an ANOVA to identify sources of variation & assess their significance. 
• Know how to interpret an ANOVA.

Contingency Tables

• Understand how to use a contingency table to support an improvement project.
• Understand the enabling conditions that determine when to use a contingency table.
• Understand how to construct a contingency table.
• Understand how to interpret a contingency table.

Design of Experiments (DOE)

• Have a broad understanding of the role that design of experiments (DOE) plays in the successful completion of an improvement project.
• Understand how to construct a design of experiments.
• Understand how to analyze a design of experiments.
• Understand how to interpret the results of a design of experiments.

Business Theme: The Enterprise Project Management Agenda

The Integrated Project Management Briefcase - Integrating Project Management Knowledge Areas and Processes + Executive Coaching Bonus

30 Corporate Education Credits

The Integrated Project Management Briefcase - Integrating Project Management Knowledge Areas and Processes

Evolve your business by breaking new ground with Integrated Project Management.

The project integration area includes the directing and managing of the project work, which is the production of its deliverables. This process is monitored, analyzed and reported on to identify and control any changes or problems that might occur.

The processes within the Project Integration Management knowledge areas coincide with the process groups, which are project initiation, project planning, project execution, monitoring and controlling, and project closing.

These are the 10 Project Management knowledge areas:

1. Project Integration Management
2. Project Scope Management
3. Project Schedule Management
4. Project Cost Management
5. Project Quality Management
6. Project Resource Management
7. Project Communications Management
8. Project Risk Management
9. Project Procurement Management
10. Project Stakeholder Management

Modern Project Management Briefcase - Integrating Project Management Knowledge Areas and Processes

• Object-Oriented Project Management with UML
• PRINCE Program Management - Capability Maturity Model Integration
• Project Management
• Project Management Simulation with PTB Project Team Builder
• Software Project Management
• The AMA Handbook of Project Management
• The Portable MBA in Project Management
• The Project Management Communications Toolkit
• Integrated Project Management
• Radical Project Management

+ Program and Project Management Templates Downloads Area

Secure critical Project Management Skills on your path to innovation

Gain insight into best practices to plan and implement and deliver your project on time, on budget and meet expectations to achieve a successful outcome.

• Take on projects with confidence

• Bring your projects in on time, on budget, meeting expectations
• Plan for the unexpected, manage risks and find opportunities for added value
• Track your projects to identify variances and adjust appropriately

Gain the most from Developing and Implementing your Project Plan

• The role of the project manager
• Getting a full understanding of the project roles and setting up expectations
• Getting support and commitment
• Using work breakdown structures
• Managing risk
• Setting up a realistic budget  
• Applying your plan
• Forecasting and resolving problems
• Monitoring for variances techniques
• Providing feedback
• Using Lessons Learned for continual improvement

About the Project Management Agenda

Using the right project tools for the key project management disciplines can go a long way in ensuring your project’s success:

Resource Management

Controlling and prioritizing project expenditures on products, services and labor in order to achieve the objectives of the project within the agreed budget.

Stakeholder Management

Identifying project stakeholders and their requirements and managing their communication needs and issues.

Project Team Management

Selecting project team members, clarifying roles, providing feedback and motivating for high performance.

Task Management

Assigning, prioritizing and monitoring project tasks and workflows in order to complete the project on schedule.

Risk Management

Identifying project risks and creating and implementing mitigation strategies in order to minimize the impact on the project.

Issues Management

Identifying issues that impact the project and managing them through to resolution.

Quality Management

Ensuring that project deliverables meet the agreed standards and satisfy stakeholder requirements at each stage of the project.

Project Change Control

Setting a project baseline and identifying, reviewing, approving and monitoring proposed changes to the project scope.

 The best project managers also access helpful project management resources when they need them.

Who uses our project management resources?

Anyone involved in leading, managing, supporting and working on projects, including:

• Project Sponsors
• Project Managers
• Project Team Leaders
• Project Team Members
• Project Analysts
• Project Implementers